Returns Policy

Return And Exchanges

• All orders except items on sale and earrings can be returned/exchanged for a full refund within 30 days, with proof of purchase.
• Replacements are offered if the item is defective and within 30 days of being purchased *damages caused by regular wear do not qualify for a replacement.
• Sale items are non-refundable.
• Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used.
• After an exchange is made, the item(s) do not qualify for refunds.
• Returns are processed within 5-7 business days after being delivered and received.
• Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.
• Online purchases may only be returned or exchanged through our customer support team at hello@justzen.co.za
• Return labels will be provided only for damaged or defective products within the policy time.
• Please note that shipping fees are non-refundable.